Our Quality Promise.
We stand behind every garment we print. If something's not right, we'll make it right — fast.
We understand that ordering custom products online can come with uncertainties. We're here to make it right if something isn't perfect.
Faulty Items
The garment is visibly damaged upon arrival due to manufacturing or shipping.
Print Errors
The print is clearly incorrect, misaligned, or significantly different from the approved design.
Replacements
We'll fast-track a free replacement or offer store credit/refund for approved claims.
Custom Orders & Sizing
All Screenlab products are made-to-order specifically for you. Because of this, we cannot offer refunds or exchanges for change of mind or incorrect sizing, unless the item is deemed faulty.
To help you order with confidence, each product page includes detailed sizing guides. If you're unsure, feel free to contact us before placing your order.
How to Submit a Claim
Contact Us
Reply to your order confirmation email within 7 days of delivery.
Send Photos
Attach clear photos that visibly show the fault, damage, or print error.
Review
Our team will review your claim and provide a solution ASAP.
"Clear photos are the fastest way to get your claim approved and your replacement started."
Email SupportIf you're unsure about anything regarding your order, just reach out.
(07) 5500 4474